Inaugural online book | Application Concepting Series No. 1
100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work
Opening thoughts Table of contents Preface / Publication information Introduction: The case for Application Envisioning Primer on example knowledge work domains A. Exploring work mediation and determining scope (9) B. Defining interaction objects (10) C. Establishing an application framework (10) D. Considering workers’ attentions (7) E. Providing opportunities to offload effort (6) F. Enhancing information representation (11) G. Clarifying central interactions (7) H. Supporting outcome exploration and cognitive tracing (4) I. Working with volumes of information (7) J. Facilitating communication (7) K. Promoting integration into work practice (13) L. Pursuing aesthetic refinement (5) M. Planning connection with use (4) Glossary Bibliography About the author Download E-Book or Order Softcover Book In addition to this website, Working through Screens is available in several other formats: - Softcover print on demand books - Free letter size .pdf - Free large format .pdf - Free "Idea Cards" .pdf View all Working through Screens Formats Contact Our Consulting Studio info@FlashbulbInteraction.com 206.280.3135 Studio Updates From our FlashbulbUX Twitter feed:   Follow FlashbulbUX on Twitter Feedback on Working through Screens? Email us your thoughts or Twitter @FlashbulbUX		Table of Contents Opening thoughts Preface / Publication Information Introduction: The case for Application Envisioning A. EXPLORING WORK MEDIATION AND DETERMINING SCOPE A1. Influential physical and cultural environments A2. Workers’ interrelations and relationships A3. Work practices appropriate for computer mediation A4. Standardization of work practice through mediation A5. Interrelations of operation, task, and activity scenarios A6. Open and emergent work scenarios A7. Collaboration scenarios and variations A8. Local practices and scenario variations A9. High value ratio for targeted work practices B. DEFINING INTERACTION OBJECTS B1. Named objects and information structures B2. Flexible identification of object instances B3. Coupling of application and real world objects B4. Object associations and user defined objects B5. Object states and activity flow visibility B6. Flagged variability within or between objects B7. Object ownership and availability rules B8. Explicit mapping of objects to work mediation B9. Common management actions for objects B10. Object templates C. ESTABLISHING AN APPLICATION FRAMEWORK C1. Intentional and articulated conceptual models C2. Application interaction model C3. Levels of interaction patterns C4. Pathways for task and activity based wayfinding C5. Permissions and views tailored to workers’ identities C6. Standardized application workflows C7. Structural support of workspace awareness C8. Defaults, customization, and automated tailoring C9. Error prevention and handling conventions C10. Predictable application states D. CONSIDERING WORKERS’ ATTENTIONS D1. Respected tempos of work D2. Expected effort D3. Current workload, priority of work, and opportunity costs D4. Minimizing distraction and fostering concentration D5. Resuming work D6. Alerting and reminding cues D7. Eventual habit and automaticity E. PROVIDING OPPORTUNITIES TO OFFLOAD EFFORT E1. Offloading long term memory effort E2. Offloading short term memory effort E3. Automation of low level operations E4. Automation of task or activity scenarios E5. Visibility into automation E6. Internal locus of control F. ENHANCING INFORMATION REPRESENTATION F1. Coordinated representational elements F2. Established genres of information representation F3. Novel information representations F4. Support for visualization at different levels F5. Comparative representations F6. Instrumental results representations F7. Highly functional tables F8. Representational transformations F9. Simultaneous or sequential use of representations F10. Symbolic visual languages F11. Representational codes and context G. CLARIFYING CENTRAL INTERACTIONS G1. Narrative experiences G2. Levels of selection and action scope G3. Error prevention and handling in individual interactions G4. Workspace awareness embedded in interactions G5. Impromptu tangents and juxtapositions G6. Contextual push of related information G7. Transitioning work from private to public view H. SUPPORTING OUTCOME EXPLORATION AND COGNITIVE TRACING H1. Active versioning H2. Extensive and reconstructive undo H3. Automated historical records and versions H4. Working annotations I. WORKING WITH VOLUMES OF INFORMATION I1. Flexible information organization I2. Comprehensive and relevant search I3. Powerful filtering and sorting I4. Uncertain or missing content I5. Integration of information sources I6. Explicit messaging for information updates I7. Archived information J. FACILITATING COMMUNICATION J1. Integral communication pathways J2. Representational common ground J3. Explicit work handoffs J4. Authorship awareness, presence, and contact facilitation J5. Public annotation J6. Streamlined standard communications J7. Pervasive printing K. PROMOTING INTEGRATION INTO WORK PRACTICE K1. Application localization K2. Introductory user experience K3. Recognizable applicability to targeted work K4. Verification of operation K5. Understanding and reframing alternate interpretations K6. Design for frequency of access and skill acquisition K7. Clear and comprehensive instructional assistance K8. Seamless inter-application interactivity K9. Directed application interoperation K10. Openness to application integration and extension K11. End user programming K12. Trusted and credible processes and content K13. Reliable and direct activity infrastructure L. PURSUING AESTHETIC REFINEMENT L1. High quality and appealing work products L2. Contemporary application aesthetics L3. Iconic design resemblances within applications L4. Appropriate use of imagery and direct branding L5. Iconoclastic product design M. PLANNING CONNECTION WITH USE M1. Iterative conversations with knowledge workers M2. System champions M3. Application user communities M4. Unanticipated uses of technology Glossary Bibliography About the author < PREVIOUS PAGE  |  NEXT PAGE > Back to top  |  View Table of Contents All original contents of Working through Screens online book are subject to the creative commons license (Attribution-NonCommercial- ShareAlike http://creativecommons.org/licenses/by-nc-sa/3.0/) unless otherwise noted. Please attribute the work to “Jacob Burghardt / FLASHBULB INTERACTION Consultancy.”