100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work
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Idea Category K. Promoting integration into work practice  Although technologies can deterministically drive some changes once they are made part of working cultures, only individuals and organizations can truly determine whether computing tools will be successfully adopted into their own environments. Technologies do not create major cultural changes on their own, and brand messaging, or other background context, can only provide a frame for users’ embedded, concrete, and personal experiences with a new product. That being said, the particular design characteristics of an application can play a major role in whether and how integration into practice occurs. Rather than waiting for their technologies to be finished before thinking through potential adoption hurdles, product teams can consider adoption scenarios as part of generating their essential design strategy, envisioning services and functionality concepts to ease important learning and systemic challenges. Teams can envision these offerings and approaches as much broader responses than conventional, somewhat dissociated “user assistance,” anticipating common needs and connecting with knowledge workers in meaningful and lasting ways. This category contains 13 of the 100 application envisioning ideas in this book: K1. Application localization K2. Introductory user experience K3. Recognizable applicability to targeted work K4. Verification of operation K5. Understanding and reframing alternate interpretations K6. Design for frequency of access and skill acquisition K7. Clear and comprehensive instructional assistance K8. Seamless inter-application interactivity K9. Directed application interoperation K10. Openness to application integration and extension K11. End user programming K12. Trusted and credible processes and content K13. Reliable and direct activity infrastructure Product teams can use these ideas to explore specific means of supporting individual users, and larger customer organizations, as they transition from current practices to practices mediated by their new or updated computing tools. Early ideation and concepting focused on that support, rather than post hoc efforts during the final stages of a product’s development, can help teams more fully integrate supportive options into their products’ available user experiences. The central notion of this category is most closely related to the “Exploring work mediation and determining scope” (A), “Considering workers’ attentions” (D), and “Planning connection with use” (M) categories. < PREVIOUS PAGE | NEXT PAGE > Back to top | View Table of Contents |
All original contents of Working through Screens online book are subject to the creative commons license (Attribution-NonCommercial- ShareAlike http://creativecommons.org/licenses/by-nc-sa/3.0/) unless otherwise noted. Please attribute the work to “Jacob Burghardt / FLASHBULB INTERACTION Consultancy.” |