Application Envisioning idea
G5.

The flow of knowledge work practice can take unexpected turns, requiring sudden departures and visual referencing. Product teams can envision how their sketched application concepts could allow workers to transition between and spontaneously overlap various threads of work practice
and onscreen content.

Examples from three knowledge work domains:
(Illustrated above) A scientist is waiting for her analysis application to process a large set of clinical data so that she can visualize it. She can’t remember whether she has added all of the needed data to the study file being processed, so she pauses the analysis and brings up a planning spreadsheet as a cross reference to see if all of the same sample names are present.
An architect is collaborating with a colleague to complete a small documentation detail in their shared building modeling application. While her colleague makes changes in real time during their discussion, the architect can occasionally shift her attention to other areas of the same building model where she needs to devote
her efforts for other, separate reasons.
A financial trader wants to open multiple feeds within his market information application to ensure that he is making a broadly informed decision while investigating the value of a particularly important deal.
In many knowledge work domains, the ability to make goal oriented leaps and connections can be a highly valued skill. Interactive applications can either support or impede the expression of this skill as people insightfully navigate through their work. In exploratory, synthesis oriented tasks or larger activities (A6, I5), successful knowledge work outcomes with a computer can depend on improvised, multithreaded interactions involving multiple functional areas and information displays (A8, L1).
Product teams may find that the organizing pull of their rationalized models of work practice (A) can sometimes overshadow ideation that focuses on workers’ less predictable tangents and juxtapositions. To help ensure that applications are not too confining, teams can identify and explore diverse scenarios for how workers’ goals in targeted practices might lead to simultaneous threads of interaction and information seeking (G6, K8).
When product teams do not actively consider how knowledge workers could meaningfully stray from straightforward, idealized flows of work practice (A4), resulting
applications may push users to take serial paths of action (C6) that they would prefer to conduct in parallel or in alternate sequences (A5). To accomplish their goals in these products, people may resort to effortful workarounds (D2, D3) such as simultaneously interacting with more than one instance of a tool (C2), repeatedly canceling out of
processes, or frequently printing important content (J7).
Conversely, if targeted work rarely involves these kinds of improvisations (A9), then highly flexible interaction frameworks and features (C3) may detract from product
simplicity, learnability (K2, K6), and interaction clarity.
See also: D1, F5, F9, F11, G, H, I, K9, K10

Application Envisioning questions:
How might your team’s application concepts allow targeted knowledge workers to freely practice the circuitous flows of their work, without unwanted structure that prevents them from valuably jumping between tasks or investigating the threads of information that they want to see? Conversely, when and where might guiding — yet limiting — interactive structure become a useful “necessity”?
More specific questions for product teams to consider:
What impromptu tangents and juxtapositions do targeted individuals currently make while accomplishing the work practices that your team is striving to mediate?
What value do these goal oriented excursions provide in the contexts of their tasks and larger activities?
What coordinated artifacts do targeted workers compare or act on in simultaneous, overlapping threads of effort?
What supplemental information sources do they frequently turn to during these circuitous paths? How might these sources be incorporated into your team’s application concepts?
What expectations do targeted workers have about the flexibility of their computing tools? Are these expectations driven from peoples’ related computing experiences, or their intrinsic understandings of their own ways of working?
What flexibilities in your functionality concepts could valuably support parallel threads of work, multiple threads of the same work, or other open variations in workers’ practices?
How might the interactive flows of your team’s sketched functionalities be effectively paused, stopped, and resumed?
Which of your envisioned functionality concepts do not require, or should not support, these kinds of dynamic flexibilities? What could this design stance mean for users’ experiences? Should your team reconsider these limitations?
How might the interaction models of your application concepts allow targeted workers to pull up and arrange different types of information based on their moment by moment needs?
How might these flexibilities detract from the usability of your sketched product proposals? At what point could clear and functional simplicity suffer in the name of rare, impromptu edge cases?
Do you have enough information to usefully answer these and other envisioning questions? What additional research, problem space models, and design concepting could valuably inform your team’s application envisioning efforts?
< PREVIOUS PAGE | NEXT PAGE >

Back to top | View Table of Contents
|