Inaugural online book | Application Concepting Series No. 1



100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work

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Application Envisioning idea
A9.
High Value Ratio for Targeted Work Practices



Not all of a product team’s sketched functionality concepts have the same potential to provide compelling utility in knowledge work. To promote usefulness and cohesive design strategies in their application concepts, teams can parsimoniously target certain work practices by including related, high value functionalities and downplaying or eliminating unrelated, lower priority options.






Examples from three knowledge work domains:
(Illustrated above) A scientist had previously analyzed her lab’s clinical data by using small portions of several different applications. Her new analysis application contains all of those useful functionalities in a single product, while “cutting the fat” of options that researchers like her never use.

A financial trader wants developers of a new trading application to focus on the core tasks that he repeats throughout his work day. While there are a lot of other features he would “like” to have, he does not want any of them added to the new tool if their inclusion would take away from exciting and appropriate support for the core of his trading work.

An architect uses different functionality in her building modeling application at different intervals of a building project’s life span. While she feels that she has used a majority of the tool’s available options at one point or another, during any one interval of a project she uses only a concentrated subset of its features.
Every interactive application has a limited scope and is intended for use in a certain range of circumstances (A). Similarly, each application concept that a product team envisions reflects a set of design priorities that can be compared with and situated within larger spaces of possibility. Inevitably, functionality concepts that support a subset of tasks and larger activities become more substantially developed, while other concepts wither or disappear (A3, A5).

To arrive at an appropriate functional scope and refined design strategy, product teams must have a clear understanding of the goals, pain points, unmet needs, and measures of success that are prevalent in their targeted markets. In knowledge work domains with extensive, highly enmeshed, and frequently practiced groupings of tasks, appropriate application concepts may become relatively large and complex (C4). Conversely, appropriate concepts for narrowly targeted, infrequent roles in work practice can often benefit from a reductive simplicity (E3, E4) that promotes directive learnability and interaction efficiency (A4, K2, K6).

When product teams do not actively consider how a computing tool’s potential options could provide differential value in mediated work practice, resulting products may suffer from an overabundance of features, a condition that Donald Norman has termed “featuritis.” This overabundance may be caused by teams directly translating workers’ requests into functional requirements. A lack of clear priorities can also lead teams to under develop critical functionality, potentially resulting in products that are seen as unattractive (K3) and difficult for workers to adopt and use (D2, D3, G1, K).

See also: B1, C1, C2, K10, L, M1, M4




Application Envisioning questions:

Which areas of knowledge work practice might your team want to target with your product? From a vantage point that emphasizes workers’ mental efforts, which selective assembly from among your sketched functionality concepts could provide compelling value in targeted work, while at the same time coalescing into a sensible application concept that embodies a well resolved design strategy?

More specific questions for product teams to consider:
Which specific operations, tasks, and larger activities will your team target with your computing tool?

Which elements in your mapped understandings of work practice will you intentionally exclude from your application concepts?

Which of your sketched functionality concepts emerge as the essential, valuable, and desirable “core” that could support these targeted practices? What design strategies could that aggregation imply?

Which of your team’s functionality concepts could be prioritized as secondary? As tertiary? As potentially unnecessary?

Which of your envisioned directions for your computing tool map to one or more established product genres in your targeted markets?

If your envisioned product is not representative of a known genre, will workers perceive its key offerings as interrelated and cohesive given the context of their own practices?

What analogies might your team draw from established product genres in other, seemingly unrelated markets?

What are the overarching stories of your team’s emerging application concepts? What could these narratives mean for your product’s evolving brand and positioning in the market?

What functionalities do competing products provide that workers may expect from your team’s interactive application?

What larger product marketing, technology, and design trends could influence your team’s ideas about application scope?

Where could reductions in functional scope drive desirable simplicity in your application concepts?

How might ideas about product scope inform your team’s envisioning of an appropriate application framework, learnability requirements, and other key design considerations?

Do you have enough information to usefully answer these and other envisioning questions? What additional research, problem space models, and design concepting could valuably inform your team’s application envisioning efforts?


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All original contents of Working through Screens online book are subject to
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Please attribute the work to “Jacob Burghardt / FLASHBULB INTERACTION Consultancy.”