Inaugural online book | Application Concepting Series No. 1



100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work

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Application Envisioning idea
A4.
Standardization of Work Practice through Mediation



When interactive applications introduce new possibilities in support of knowledge work practices, they often also introduce new levels of standardization. Product team can envision appropriate levels of freedom and constraint in their application concepts, which can range from a slight narrowing of available choices to the restrictive organization of entire activities.






Examples from three knowledge work domains:
(Illustrated above) A financial trader used to communicate about certain topics through a variety of different channels, but now he frequently uses his new trading application instead of reaching for other options. It has functionality that allows him to quickly send targeted messages to relevant parties, and he likes the idea of his group standardizing their approach to communication.

An architect used to have different approaches to adding construction notes to different types and scales of drawings. When her studio made the switch to using a building modeling application, which has very different implications and opportunities for these notes, she worked to inform and educate external colleagues about a new set of notation standards.

A scientist sets up procedures for her lab technicians to follow. While these procedures have always been consistent, the introduction of her lab’s new information management application has facilitated new levels of useful standardization that had previously been too difficult to achieve.
Interactive applications inherently contain some standardizing constraints. For example, data attributes may have a predefined list of valid options, and navigation pathways between functional areas may be strung together in meaningfully predetermined ways (C4). Some designs for computing tools are more directive than others, and channeling constraints can have different levels of mutability, ranging from somewhat flexible to highly fixed (K6).

Product teams can sketch standardizing constraints that are useful and well suited to targeted tasks and larger activities. Depending on standardization goals, a routine knowledge work procedure could be supported with a set of random access tools in an open application workspace (A6, G2), an entirely fixed interactive workflow (C6, D4), or even an automated procedure (E3, E4). When incoming requests for standardization are inconsistent (A2, A7, A8), teams can map consistencies and variabilities in order to envision default approaches, along with methods of customizing those defaults to meet local practices and individual needs (C8, D1). However, sometimes effective standards simply cannot be defined.

When product teams do not actively consider how implicit or explicit standardization might impact their emerging ideas about work mediation and application scope, opportunities to provide valuable inflexibilities can be lost. When applications contain inappropriate standardization, they can create frustrating and unpersuasive limitations on action, potentially leading to difficulties in adoption (K) and excessively effortful workarounds (D2, D3).

See also: A, B5, E, F, G1, J6, L2, M1, M4




Application Envisioning questions:

Where in your team’s big picture characterizations of knowledge workers’ activities could inherent standardization be valuable in a supporting computing tool? Where might targeted individuals and organizations view standardization as restrictive and problematic?

More specific questions for product teams to consider:
Which standardizations of work practice do targeted individuals and organizations currently value? Why? Where have they intentionally avoided standardization? Where do they disagree on the topic?

What value does standardization provide in current practices?

Who defined current standardizations? How were they introduced?

Which areas of work practice are trending toward more standardization? Which are trending toward less?

How are agreed upon work practices formalized into structured work processes within targeted organizations? What might your team learn from these transitions?

Where could conflicting standardization requests make it difficult to define useful onscreen support? At what point are requests too diverse for a single computing tool to be effective for a majority of users?

What advanced analogies about standardizations in other fields could valuably inform your team’s strategic ideation?

How might your sketched functionality concepts maintain or expand upon existing, useful standardizations?

What operations, tasks, or even entire activities that your team is considering for your product’s scope will likely require further standardization in order to be supported effectively?

Which parts of your sketched application concepts could imply further standardization by design? Could these constraints be a hindrance or will they meaningfully direct interaction and work outcomes?

Do you have enough information to usefully answer these and other envisioning questions? What additional research, problem space models, and design concepting could valuably inform your team’s application envisioning efforts?


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All original contents of Working through Screens online book are subject to
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Please attribute the work to “Jacob Burghardt / FLASHBULB INTERACTION Consultancy.”